Frequently Asked Questions
Clear answers to your ordering, dispatch, and payment questions
Last Updated: September 2026 • Verified Store Policy
How do I track my shipment?
Once your order is confirmed and handed over to air cargo, an AWB tracking number (e.g. BD12345678IN) will be generated. You can track it directly in your Account Dashboard under 'Track Orders' or via the tracking link sent to your email.
Why is Cash on Delivery (COD) not offered?
To guarantee rapid air-cargo transit, minimize shipment returns, and maintain transparent low pricing, Elitecom operates exclusively on 100% secure online prepaid payments (UPI, Cards, and NetBanking).
What are your shipping timelines?
Orders above ₹799 qualify for Free Pan-India Air Cargo Delivery. Metro cities typically receive deliveries within 2–4 business days. Regional pin codes receive deliveries within 4–6 business days.
Can I cancel my order?
Yes! You can cancel your order directly from your Account Dashboard under 'My Orders' as long as the order is in 'ORDER CONFIRMED' status prior to warehouse dispatch.
Questions or Clarifications?
Contact concierge: elitecom1808@gmail.com • +91 81309 65386